Only one mobility aid per booking. If you need more than one mobility aid, please email us at accessibility@excel.london
Mobility aids can only be reserved for one day, rental times are subject to the event hours on the day of collection.
We do not charge fees for the hire of mobility aids, they are provided free-of-charge. For our full terms and conditions of hire please see here.
During this process you will need to upload Photo ID, the same ID must be presented to our team on the day of collection.
The use of these mobility aids are subject to a maximum weight capacity, which is specified by the manufacturer. Exceeding the recommended weight limit may compromise the safety, durability, and performance of the product, and may result in injury or product failure. Users are responsible for ensuring their weight, including any carried items, does not exceed this limit.
When collecting your mobility aid you will need to present your Photo ID, this must be the same ID uploaded during the reservation process.
Availability of mobility equipment is limited, if you are more than one hour late your reservation may be automatically cancelled. If you are going to be late, please email accessibility@excel.london